ISO 20000

About ISO 20000

ISO/IEC 20000-1:2018 -Information technology — Service management — Part 1: Service management system requirements

ISO/IEC 20000-1:2018 specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system to enable an organization to deliver managed services that meet customer needs. It is applicable to all organizations that plan, develop, offer or manage IT services for customers.

ISO/IEC 20000-1:2018 specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system to enable an organization to deliver managed services that meet customer needs. It is applicable to organizations delivering IT services.

It applies to all organizations that plan, develop, offers or manage IT services for customers. It is applicable to both third-party service providers (internal or external) and their clients. It is applicable to all types and sizes of organizations involved in providing services.

Specific areas of application include:

• – Service providers, clients, and their organizations; 
• – All types and sizes of organizations providing services; 
• – Application to all types of managed service.

It applies to third-party service providers (internal or external) and their clients. It is applicable to all types and sizes of organizations involved in the provision of services.

Specifically, it specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system to enable an organization to deliver managed services that meet customer needs. It is applicable to all organizations involved in the delivery of IT services.

It applies to all types and sizes of organizations involved in the provision of services.

The scope of ISO/IEC 20000-1:2018 includes:

• – establishing and implementing a service management system; 
• – maintaining and continually improving the service management system; 
• – establishing, implementing, maintaining, and continually improving processes related to customer-related processes; 
• – implementing customer service management policies, including acquiring and improving capacity to satisfy stated or implied needs for IT services.

Benefits of ISO 20000

ISO 20000 is an international standard that defines best practices in IT service management (ITSM) and can help you:

• – Improve your organization’s operational efficiency; 
• – Better meet the needs of your customers, suppliers and stakeholders; 
• – Grow and prosper through enhanced value to your clients and partners.

ISO 20000 provides a framework for good practice and a framework that will help you meet the IT Governance requirements of The International Standard; ISO/IEC 38500:2008, “Corporate Governance of Information Technology”.

ISO 20000 is recognized as an international standard that defines best practices in information technology (IT) service management. It provides value to your organization by providing a framework that can help you meet the IT Governance requirements of The International Standard, ISO/IEC 38500:2008, “Corporate Governance of Information Technology”.

ISO 20000 is recognized by many organizations as being relevant to their business continuity management system (BCMS) program. Although ISO 20000 and BCMS are separate standards that each cover different domains, they both help organizations implement effective service management systems.

For more information about ISO 20000; ISO 20000 Certification or ISO 20000 Training refer: https://www.iasiso-gulf.com/uae/ or contact enquiry@iascertification.com