ISO 20000-1 Certification
ISO 20000 Certification shows an organization’s commitment to delivering quality service to its customers and shareholders. This globally recognized certification establishes the effective implementation of the IT Service Management System (ITSMS) of the organization. It enhances clients’/customers’ confidence in your management system processes and services. Moreover, the ISO 20000 Certification promotes your business and enhances the reputation of the organization.
About ISO 20000 Standard
ISO 20000 is an internationally recognized Service Management System standard that specifies requirements for an organization to deliver valuable services. It includes effective measures to ensure the productive distribution of services and as well as to implement the organizations’ management system. Moreover, this standard provides requirements to establish, maintain, and continually improve the Service Management System of the organization.
What is the importance of ISO 20000 Certification?
ISO 20000 Certification is a representation of the organization that delivers high-quality services to its customers and shareholders. This certification encourages the suppliers to bring effective improvements in the delivery of quality services. Achieving the ISO 20000 Certification is not easy for all the organizations. The ISO 20000 standard requires lots of resources to implement it in an organization. But once the organization achieved the ISO 20000 Certification, it will be effortless to get recognized in the global market.
Benefits of the ISO 20000 Certification
The ISO 20000 Certification offers the following benefits to the organization.
- Ensures consistency in the quality of services
- Helps in influencing ITIL practices
- Enhances the customers’ confidence in your services
- Promotes your business
- Develops the reputation of the organization
- Helps to achieve new business opportunities
About IAS
Integrated Assessment Certification Services (IACS) is one of the ISO Certification Bodies in UAE (United Arab Emirates). We have several representatives in various Gulf countries including Qatar, Kuwait, Saudi Arabia, etc. We have branches in India, Malaysia, Singapore, Bangladesh, Thailand, and so on.
IACS is a versatile platform for management system certifications and product certifications such as Kosher, CE Marking, GOST-R, Halal, BRC, etc. We offer management system certification on ISO 20000 and also on various ISO standards.
IACS is also a leading training platform for ISO 20000 lead auditor training, ISO 20000 internal auditor training, and awareness and foundation training courses.
Contact Us or visit our frequently asked questions to learn more about ISO 20000 Certification.
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ISO 20000 Certification FAQ
Q: What is ISO 20000 certification?
A: ISO 20000 certification is the international standard for IT service management (ITSM). It helps organizations align their IT services with business needs by following structured processes and best practices. This certification demonstrates that your company delivers reliable, consistent, and high-quality IT services to customers.
Q: What are the benefits of ISO 20000 certification?
A: Achieving ISO 20000 certification improves service quality, enhances customer satisfaction, and strengthens trust in your IT services. It also reduces risks, increases efficiency by standardizing processes, and boosts your organization’s reputation in global markets. For many IT providers, it also becomes a competitive advantage when bidding for contracts.
Q: Who needs ISO 20000 certification?
A: ISO 20000 is ideal for IT service providers, managed service providers (MSPs), cloud companies, and internal IT departments that want to demonstrate excellence in service management. Any business that depends heavily on IT for service delivery can benefit from this certification.
Q: Is ISO 20000 certification mandatory?
A: No, ISO 20000 certification is not mandatory. However, many organizations pursue it voluntarily to prove their commitment to IT service quality, improve operational efficiency, and meet client or regulatory expectations in industries where service reliability is critical.
Q: How do I get ISO 20000 certified?
A: To achieve ISO 20000 certification, an organization must implement an IT service management system (ITSMS) that follows the standard’s requirements. This involves defining processes, training teams, conducting internal audits, and undergoing an external audit by an accredited certification body. Once approved, your business receives the ISO 20000 certificate.