ISO 20000-1 is a specifically developed standard for IT Service Management System. This standard provides requirements to establish, monitor, maintain and continually improve the Service Management System (SMS). It includes a consolidated set of procedures to ensure the productive distribution of services to the business and its stakeholders. Also, the ISO 20000-1 standard supports the service providers with effective specifications to organize, initiate, execute, control, observe, measure, preserve and develop a Service Management System.
IAS provides ISO 20000-1 Certification in Kuwait and also in various countries such as India, Philippines, Bangladesh, Oman, Singapore, Malaysia, Indonesia, Thailand, Saudi Arabia, UAE, Qatar and so on. We are an UQAS accredited ISO 20000-1 Certification Body, followed by millions of the organizations all over the world. We help organizations to meet the requirements of ISO 20000-1 standard and to enhance the overall performance of the IT Service Management System.
ISO 20000 Certification establishes an organization’s assurance to providing the services in a quality manner to the customers and clients. This certification not only enhances the reputation of the organization but also encourages the suppliers/service providers to bring effective improvements in design, transition and delivery of services. It is an Information Technology Management System certification that supports to build a strong relationship between the organization and its customers.
The ISO 20000 Certification is not common for all organizations. As it is a demanding one in the IT service industries, it requires lots of resources to get compliance with the standards. But once the organization achieves the ISO 20000 certification, it will be an effortless task to promote your business in the global market.
ISO is an International Organization for Standardization that develops standards to assess the products, services and systems’ quality, safety and efficiency. It is an independent, non-governmental organization. It provides international standards with effective requirements to drive betterment in the organizations’ management system, manufacturing process, and services. ISO is famous for developing standards but it does not issue ISO certification or conformity assessments. It is done by external certification body like IAS (Integrated Assessment Services).
IAS is a globally recognized platform for management system certifications. We offer process certifications in Kuwait on various ISO standards. We also provide product certifications such as Green, Kosher, CE Marking, Halal, HACCP, GOST-R, etc.
IAS has professionally trained auditors who have vast industry experience to guide the organizations throughout the certification and auditing processes. Our auditing process has two stages such as readiness audit and effectiveness audit.
Our auditors will carry out the audit based on the application form submitted by your organization. After completing the auditing procedures, the auditor will provide you the audit report with non-conformities (If any). We also guide you with corrections and corrective actions.
The organization has to take actions on those non-conformities within the specified time given by our auditors. Finally, IAS will issue the certificate that the organization is satisfied the requirements and has effective management system. Further, we also provide surveillance audits to ensure the continual improvement of the organization.
IAS is also a vast training platform for ISO 20000 lead auditor course, ISO 20000 internal auditor course and awareness and foundation training courses. Kindly contact us, to know more about the auditing procedure and certification process.