Over the last decade, working sectors in Kuwait have witnessed high motivations to go with the implementation of available management system standards. The one that is most popular standard is the ISO 9001 quality management systems. It was proved by various researchers that there are perceived benefits for those organizations in seeking ISO 9001:2015 standard certificate.
Similar research was done before, from different perspectives, in different countries of the same region and worldwide. It has been found that Kuwait was one of the countries which have been missed for evaluation in the ISO 9001 quality management system (QMS) from the perspective of end users. End users in this research are the government and private sectors which have already been certified as per ISO 9001:2015 Quality management system standards.
Food and refractor industries in Kuwait follow TQM practices. But ISO certification has gone regardless of their business sectors & types. Therefore, it was agreed, initially, to perform quality auditing assessment of Kuwaiti ISO certified work organizations and obtain their views to give some indication of the cur- rent status of organization QMS as per ISO 9001 standard systems.
Motives for Seeking ISO 9001 Certification:
It was found that these 4 reasons for an organization in Kuwait seek ISO certification.
1) Customer pressure;
2) improved work efficiency;
3) image/marketing improvement; and
4) Improvement of products.
Customers’ attitudes in Kuwait towards ISO certification is generally fall in to three categories:
- The government and private sectors;
- Five various business sectors (manufacturing, services, and etc.); and
- Quality and non-quality employees.
Using Mann-Whitney non- parametric method to test for differences in QMS functions as perceived by private and government sectors, and as perceived by quality and non-quality employees, there were no significant differences for any research item in this dimension.
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Organization’s believes that QMS is a tool for managing and improving quality of products.